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Article Out Loud – A Systems Thinking Approach to Improving Emergency Communications

This is an article by William Chapman, an Article Out Loud from Domestic Preparedness, April 16, 2025.

“PACE” planning helps organizations fail gracefully, but systems thinking reduces the likelihood of failure altogether. Learn how combining both approaches helps organizations build resilience, regardless of threat or hazard.

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William Chapman

William Chapman, ENP, is the statewide interoperability coordinator (SWIC) for the State of Oregon, supporting the State Interoperability Executive Council to implement Oregon’s Statewide Communications Interoperability Plan. In this role, William promotes seamless communication between public safety agencies, administers Oregon’s statewide OR-Alert emergency notification program, and leads emergency communications operations within the State Emergency Coordination Center during critical incidents. Since joining the State of Oregon in 2019, William has led emergency communications during major events, including Oregon’s response to COVID-19, the devastating Labor Day Fires of 2020, and major winter storm events. He actively participates in the National Council of SWICs, the Oregon Emergency Management Association, the Association of Public Safety Communications Officials, and the National Emergency Number Association. A graduate of the University of Arizona, William holds a Certificate in Advanced Leadership from the Eller College of Executive Education and is proud to be part of Cohort 36 of the Oregon Executive Development Institute. Prior to his current role, William served with the University of Arizona Police Department, among other public safety agencies. He continues his commitment to public service as an active volunteer firefighter and advanced EMT.

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